Our performance during 2016 (April to December) for the repairs and maintenance service. 

May


Target Value May
Customer satisfaction for repair work
92.00%
98.23%
Repairs completed within 28 day target
95.00%
98.45%
Repairs completed on first visit
85%
N/R
Emergency job completed within 4 hours
100.00%
98.31%

June


Target Value
June
Customer satisfaction for repair work
92.00%
96.00%
Repairs completed within 28 day target
95.00%
99.70%
Repairs completed on first visit
85%
91.72%
Emergency job completed within 4 hours
100.00%
99.32%

July


Target Value July
Customer satisfaction for repair work
92.00%
96.01%
Repairs completed within 28 day target
95.00%
98.69%
Repairs completed on first visit
85%
92.14%
Emergency job completed within 4 hours
100.00%
99.83%

August


Target Value August
Customer satisfaction for repair work
92.00%
95.41%
Repairs completed within 28 day target
95.00%
98.30%
Repairs completed on first visit
85%
95.74%
Emergency job completed within 4 hours
100.00%
100.00%

September


Target Value September
Customer satisfaction for repair work
92.00%
95.02%
Repairs completed within 28 day target
95.00%
99.62%
Repairs completed on first visit
85%
98.69%
Emergency job completed within 4 hours
100.00%
100.00%

October


Target Value October
Customer satisfaction for repair work
92.00%
95.63%
Repairs completed within 28 day target
95.00%
99.95%
Repairs completed on first visit
85%
99.44%
Emergency job completed within 4 hours
100.00%
100.00%

November


Target Value November
Customer satisfaction for repair work
92.00%
93.45%
Repairs completed within 28 day target
95.00%
99.69%
Repairs completed on first visit
85%
99.65%
Emergency job completed within 4 hours
100.00%
100.00%

December


Target Value December
Customer satisfaction for repair work
92.00%
95.08%
Repairs completed within 28 day target
95.00%
99.68%
Repairs completed on first visit
85%
99.88%
Emergency job completed within 4 hours
100.00%
100.00%