For repairs and gas services call 0330 123 2522
Our repairs telephone number is available 24 hours a day, 7 days a week. Between the hours of 9am to 5pm, the YourMK call centre will answer. Outside these hours, your call will be answered from an out of hours call centre run by Mears 24/7. The process is no different and YourMK will still carry out the repair.
To report a repair, you will need to provide us with your name, address and a contact telephone number.
Alternatively, you can email us at email@example.com with your details and a brief description of your repair and our call centre will contact you.
Emergency repairs – made safe within 4 hours
If the repair is assessed as affecting the safety and security of your home, YourMK operatives will be at your property within 4 hours to make it safe and secure. A follow up appointment may be necessary, depending on the work required.
Routine repairs – within 28 days
All non-emergency repairs will be given a repair appointment within 28 days of your call.
We are able to offer repair appointments between 8am and 5pm Monday to Friday. When we make an appointment you’ll be given an am (8am to 1pm), pm (1pm to 5pm) or all day (8am to 5pm) slot. This means that our operative or contractor will arrive at your home within that time period. Though we aim to complete the work on the first visit, in some cases, depending on the repair it may be necessary to do a follow up visit and our operative will inform you of this.
Things you should know:
- Our staff and contractors will be polite and courteous when they arrive and will show you their identification. If you are unsure, please contact 0330 123 2522.
- Our staff and contractors will tidy up after the repair and you may be contacted by our Customer Care team to check you are happy with the repair to your home.
Your feedback is very important to us, and we appreciate you taking the time to tell us what you liked and didn't like about your repair visit. Please leave feedback at firstname.lastname@example.org